189.95 pounds for delivery. For 5 boxes... 07 September 2023 | Benjamin
Totally ripped off with the delivery. Only when I complained was the "mistake" acknowledged. Delivery with reputable companies should've been around 50 and that's at a push. Got a 60 pound refund, that still leaves 130 for a delivery of 5 boxes.
How many customers would not have approached them and they just pocket a massive profit on this. Will never use again and will ensure my trade partners are aware of this apparent scam
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Response:
Thank you for your feedback.
I completely understand your concerns regarding the delivery cost, and I sincerely apologize for any inconvenience this may have caused. Given the delicate nature of the products and our past experiences with damage during transit, we opted to palletize your larger order. This ensures a safe and swift delivery, albeit at a slightly higher cost. In addition, you will find the delivery cost clearly stated prior to finalizing your order.
Our goal is to provide you with undamaged items without any delays. We appreciate your understanding of our approach.
